Voice of our Customers



"Where do I begin. I absolutely love this place. The customer service is amazing. The product leaves me speechless."

Mackenzie Childs

Garden Planter - Frog

Present your plants in style with our Frog Garden Planter. Handmade and hand-glazed by our skilled artisans in Aurora, New York, it’s part of our Aurora Artisanal collection. Take it indoors, too, to hold all sorts of objects, including towels, kitchen utensils or office supplies.


WE HAVE A LITLE SOMETHING FOR YOU

As a special thank you, we would like to give you a darling MATCH1995 Pewter Neat Shot Glass a $48.00 value.

European Pewter and Italian Crystal, Made in Italy and 100% lead free.

Do a shot, Toothpicks, little bud vase, what ever you like there is nothing more charming than this little handmade Italian work of art.

Ding! Dinner is done!

Keep track of time in style with our always-handy Courtly Check® Kitchen Timer, a gift from us.

A culinary accessory that doesn’t skimp on playful patterns just because it’s practical, this little beauty looks right at home sitting pretty on your countertop. 

Are Mackenzie Chils Ceramics Food Safe?

Mackenzie Childs clay body, glaze, stains, decals, and lustres are formulated to ensure that all of their pottery collections are completely food safe. All MacKenzie-Childs ceramics meet all FDA and California Article 65 standards and requirements for lead and cadmium release.

Can I put Ceramics in microwave and oven?

Taylor and Piccadilly pottery, when starting at room temperature, can be used in the microwave and oven. It is best to place a dish in a cool oven. Placing cool dishes in a hot oven can cause the glaze to crack over time. Oven temperature should not exceed 375°F. We do not recommend using any pieces that are cracked or chipped.

Can I use Enamelware in microwave and oven?

Pieces that do not have rattan, wood, knobs, or other embellishments may be used in an oven, up to a maximum temperature of 400 degrees. Be sure the piece is at room temperature before it is placed in a warm oven. Do not use enamelware in a microwave oven.

Can I use Cookware in microwave and oven?

Mackenzie Childs cookware is designed for use on all cooktops including ceramic, gas, electric, induction, and radiant, and is oven-safe to 400 degrees.

Ceramic Pottery Care and Use

  • Bisque (unglazed) ceramic, when scuffed or soiled, may be gently sanded with fine sandpaper and smoothed over with a damp, soft cloth. Because the red clay foot of each piece is unglazed, be sure to dry completely before placing on wood surfaces, as the moisture in the clay can cause damage to wood.
  • These glazed ceramic pieces are dishwasher safe, but hand-washing and drying with soap and water will extend the life and lustre of the finish.
  • Courtly Check® and any other patterns that have lustre, decals or special embellishments require hand-washing. To preserve the finish, items with lustre, decals or special embellishments should not be used in the freezer, microwave or oven.
  • Knife marks left on majolica plates may be gently removed with Soft Scrub, Bon Ami or other mild abrasive cleaners.
  • Avoid use over or under direct concentrated heat. Do not use on the stovetop or under a broiler.
  • In order to ensure even heating, add a small amount of liquid to the dish before baking foods that release juices while cooking. Do not add cold liquids to hot dishes.
  • Always handle hot dishes with pot holders and avoid placing on cold or wet surfaces.
  • Allow dishes to cool completely before washing. To loosen baked-on food, soak cooled dishes, and use plastic or nylon pads and nonabrasive cleaners when necessary.
  • Empty and dry ceramic garden containers for indoor winter storage. We recommend storing these at 40 degrees or above during the winter.

Enamelware Care and Use

  • Please take care with your enamelware—while the surface is strong and durable, it’s not indestructible. Rough handling, banging or dropping a piece may cause the glazed glass surface to chip. As with any enamel product, some scratching and dulling of the surface is likely to occur over time.
  • While most enamelware pieces are dishwasher safe (except those with rattan, wood or knobs), hand-washing and drying will extend the life and lustre of the finish.
  • When washing, use a nonabrasive soap and sponge or nylon pad only. Dry immediately for best results.
  • If marking from silverware should occur, apply a paste of baking soda and water to the area, and rub gently to remove marks. Avoid using sharp knives on enamelware, as they may damage the finish.
  • To remove burnt-on food, use a nylon-covered pad or wooden scraper, or loosen with a solution of baking soda and water.
  • Do not boil tea kettles dry, as this will result in damage to the finish. Boiling the kettle dry may also damage your cooktop.
  • If water is allowed to remain in tea kettles, rusting may occur. To remove rust stains and mineral deposits, fill the kettle with water and add two tablespoons of baking soda and the juice of one half a lemon. Boil for four to five minutes. Rinse and dry.
  • Wash thoroughly before use.
  • If food surfaces become chipped, discontinue use.
  • Acidic food may dull the surface of the enamel but will not otherwise damage it.

Cookware Care and Use

  • Our cookware is designed for use on all cooktops including ceramic, gas, electric, induction, and radiant, and is oven-safe to 400 degrees.
  • Glazes and paints used to create MacKenzie-Childs cookware are formulated from ground glass. Please take care during use, as dropping or banging pieces may result in chipping.
  • For best results, use utensils designed for use with non-stick finishes, as metal utensils may leave grey marks on the finish.
  • Do not place an empty pan over a hot burner or allow contents to boil dry.
  • Place pots on the center of the burner or flame to ensure even heating.
  • Use a potholder or glove when handling hot ware.
  • Allow pots to cool before running under water or refilling.
  • Wash in warm sudsy water with a soft cloth, sponge or nylon pad; rinse well and towel dry. Do not use metal scouring pads, as this will scratch the surface of the enamel.
  • To clean burned-on foods, add water and baking soda; boil and allow to cool before cleaning. If metal marking occurs, it may be removed by rubbing gently with a paste of baking soda and water.
  • Acidic food may dull the surface of the enamel but will not otherwise damage it.

Glassware Care and Use

  • Hand-painted glass should always be washed by hand, with a sponge or soft cloth, mild detergent, and warm (not hot) water.
  • Glass with lustre embellishments (along the rim or elsewhere) should not come into prolonged contact with acidic foods such as lemons.

Furniture Care and Use

  • All furniture should be cleaned carefully to protect the life of the finish.
  • Beaded fringe may be gently cleaned with a cloth dampened with glass cleaner.
  • Brass feet, finials, buttons, and banding may be polished with metal polish and a soft cloth, or left to naturally patina with age.
  • Cloth fringe and tassels may be gently vacuumed and steamed.
  • Gold paint may be dusted with a feather duster, or gently washed with a soft cloth and mild soap.
  • Knobs naturally loosen over time. Make them snug again with a screwdriver. Inserts (brass grommets) may be reapplied with a two-part epoxy if necessary.
  • Linoleum tile tabletops will shine when waxed with paste wax and buffed with a soft cloth.
  • Painted wood has several layers of varnish and may be cleaned with a soft cloth, dampened with water and mild soap.
  • Pillows may be unzipped or unbuttoned to remove the cushion inserts. Dry clean the covers and let the pillow/mat freshen outdoors.
  • Ribbon may be vacuumed in place and steamed or removed and washed in mild soapy water. Any ribbons used on Mackenzie-Childs products may be ironed.
  • Upholstered fabrics may be gently vacuumed and should be professionally cleaned periodically.
  • Wallpaper has many layers of varnish and may be cleaned with a soft cloth dampened with mild soap and water. Dry thoroughly.
  • Woven rattan may be vacuumed and cleaned with a soft, damp cloth and Murphy’s Oil Soap.

Lighting Care and Use

    1. Be sure that the light bulb used does not exceed the recommended wattage for your lamp.
    1. Clean ceramic areas gently with mild soap and water, using a soft cloth or sponge and no harsh abrasives. Products with decals, lustre paint, and gold trim should be gently hand-washed. Wood surfaces that have lacquer or varnish coatings may be hand cleaned with a soft, damp cloth.
    1. Fabric and paper shades may be gently cleaned with a soft, dry cloth.

Sisal Rugs Care and Use

  • Recommended for indoor use only. Avoid direct exposure to sunlight.

  • Vacuum regularly using the vacuum’s brushless attachment to maintain best appearance. For liquid stains, blot with an unbleached clean cotton cloth. For hard-to-remove stains, professional cleaning is suggested.

  • Use of a rug pad is also suggested.

  • Wool Rugs Care and Use

Your choice of wool carpet from MacKenzie-Childs is an investment in beauty, practicality, and ease of maintenance. Ensure your wool carpet will last longer and look better by following the three basic rules of carpet maintenance:

  • Vacuum regularly.
  • Remove spills immediately.
  • Professionally clean as required (usually no more than once every year or two).
  • All Mackenzie Childs Products are shipped within 24-36 (except for orders placed on weekends or holidays, which will be shipped the next business day)
  • Free Shipping on qualified orders over $250 that ship within the US excluding Alaska, Hawaii and the Territories. Oversized or heavy items do not qualify for free shipping.

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